Privacy Policy

Your Privacy: Our Commitment

At Medpulse360, we recognise your right to know about the information we collect, how it is used and how we protect it. Our commitment is based on the principles of lawfulness, transparency, fairness, accuracy, data-minimisation, integrity and confidentiality.

What does this Privacy Policy Cover?

This Privacy Policy is part of our Terms & Conditions and covers how we treat user information, including personally identifying information, collected by Medpulse360 through the Website, any App, and other services we offer.

1. Introduction

Medpulse360 ("we", "us") recognises that people who use our Service ("you" or "Users") value their privacy. This Policy details how we collect, use and disclose User Information in connection with our Service.

By accessing or using the Service, you consent to the collection and use of information as described in this Privacy Policy, which may be updated from time to time.

2. Categories of Information Processed

• Personal details: name, username, login details, photograph, interests.
• Demographic information: gender, age/date of birth, nationality, job/education details, language preferences.
• Contact details: postal address, telephone/mobile number, email, social media profiles.
• Consent records: your consents, date/time, subject-matter of consent.
• Location information: precise location data from your device.
• Employer/employment details where relevant.
• Views and opinions you share.
• Cookies information, log-file information, device identifiers, advertising IDs and other similar data.

We may use both session and persistent cookies. Some features may not work properly if cookies are disabled.

3. Third-Party Sites & the User

The Medpulse360 Website may contain links to third-party websites. These sites are governed by their own terms & privacy policies. Once you leave our Website and enter those sites, you use them at your own risk. We do not guarantee the accuracy, completeness or reliability of such third-party content.

4. Use of Information including Confidential Information by Medpulse360

We may use your personal information to operate and maintain the Service, provide updates, personalise your experience, communicate with you, enforce legal terms, support IT and security, manage finances, conduct marketing and analytics, detect fraud, and comply with legal obligations.

5. When Medpulse360 Discloses Information including Confidential Information

We may disclose your information to affiliates, regulatory authorities, auditors, third-party processors, advertisers, promoters of contests/sweepstakes, new owners in case of business transfer, and in connection with legal obligations.

6. Lawful Basis for Processing User Information

Depending on the nature of processing, we may rely on the following legal bases:

• Consent: when you have given express consent.
• Contractual necessity: when processing is required for performance of a contract.
• Compliance with law: when required by applicable law.
• Vital interests: to protect someone’s life.
• Legitimate interests: to manage, operate or promote our business – only if your rights & freedoms are not overridden.

7. Customer Support

All telephone conversations with our Customer Support may be recorded for training and quality purposes. Communications shall be in a courteous language; misuse may lead to suspension or termination of your account.

8. User’s Choices

You can access and update certain personal information you have provided by logging into your account. You can unsubscribe from marketing emails via the “unsubscribe” link. For mobile device push-notifications, you can manage settings on your device.

9. Third-Party Sharing, Advertising & Analytics

Certain ads are delivered by our advertising partners using cookies and mobile identifiers to collect data about your activities and interests. This allows targeted advertising on our Service and elsewhere. We may share anonymised, de-identified data for analysis or advertising purposes.

10. User Rights under this Privacy Policy

10.1 Right to withdraw consent

You can withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

10.2 Right to Transparency and Communication

We will respond to your requests regarding your personal data in a transparent and timely way. If we do not act on your request, we will let you know and inform you of your right to lodge a complaint with a supervisory authority.

Requests will be provided free of charge unless they are manifestly unfounded or excessive. We may ask for identity proof if needed.

10.3 Right to information

At the time we collect personal data from you, we will provide:

• our identity and contact details;
• purposes of processing;
• recipients or categories of recipients;
• categories of personal data;
• where applicable, the transfer of data to third parties or other countries;
• storage period or criteria for storage;
• rights you have in relation to your data, whether supply is mandatory, and consequences of non-supply.

10.4 Right to access to data

You have the right to obtain confirmation of whether your data are being processed and, if so, to access the data, categories of recipients, storage period, source (when not collected directly from you), and safeguards in case of transfers.

10.5 Right to rectification

You have the right to have inaccurate personal data corrected without undue delay.

10.6 Right to erasure (Right to be forgotten)

You can request deletion of your personal data where certain grounds apply (e.g., data no longer needed, you’ve withdrawn consent, processing is unlawful). Some exceptions may apply, for instance if processing is necessary for freedom of expression, compliance with law, establishment/exercise/defense of legal claims.

10.7 Right to restriction of processing

You can ask us to restrict processing where accuracy is contested, processing is unlawful but you oppose deletion, we no longer need it but you need it for legal claims, or you’ve objected to processing pending verification of legitimate grounds.

10.8 Right to data portability

You can receive your data in a structured, machine-readable format and transmit it to another entity where technically feasible.

10.9 Right to object

You can object (for reasons related to your particular situation) to the processing of your personal data, including profiling. We will stop processing the data unless we can demonstrate compelling legitimate grounds or legal claims.

11. Information Security

We are committed to protecting your personal information. We use encryption, secure storage, limited access, identity verification before granting account access or making corrections. While no online system can guarantee absolute security, we take reasonable measures to protect your data.

12. Unsubscribing to Communications

If you no longer wish to receive emails from us, you may notify us and we will use reasonable efforts to remove you within 14 working days. You can also change preferences within your account or use the “unsubscribe” link.

13. Privacy Measures for Minors

Our Service is intended for persons 18 years or older. If you believe we’ve inadvertently collected data from someone under 18, please contact us.

14. Changes & Updates to Information

This Privacy Policy may be revised periodically; changes will be reflected on this page with the “Last update” date. Where changes are material, we may contact you via your account email.

15. Applicable Law & Jurisdiction

Medpulse360 is created and controlled by Elivista Consortium in India. The laws of India govern this Policy. You agree to submit disputes to arbitration in Delhi under the Arbitration and Conciliation Act, 1996, in English.

16. Note to Users outside of India

Our servers are located in India. If you are in another jurisdiction, by using our Service you consent to transfer, storage and processing of your personal information in India and elsewhere, though those jurisdictions may not provide equivalent data protection.

17. Communications Not Confidential

We cannot guarantee the confidentiality of communications you send through our Site. Although we follow accepted industry practices, we cannot ensure absolute security of data transmitted over the Internet.

Date Last Modified: Jan 25, 2025